hi, I'm new in jira service desk, I mean that I need that the user can find a dropdown menu instead of a text filed or textarea. I attach you some screenshots. I go to projets settings --> service type --> and I have some service requests in one i choose to modify fields, but there are not dropdown menu options for a field. Could you help me Install the Salesforce App certified by Salesforce. Why you’ll love it: Utilize the tool in as little as 1 hour! No more context-switching. Work in the platform you love. Reduce error-prone, time-wasting manual entry. Automation reduces friction, improves productivity. Benefits. Improve customer acquisition & retention. As Jira Core is the default application, if you have a license for Jira Software or Jira Service Management, your users automatically have access to Jira Core without requiring an additional license. For example, a Jira Software user can view development information on an agile board, and can also view business projects. 5 days ago · Jira Service Management Awards. Jira Service Management currently scores 85/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (77/100), press buzz (66/100), and other relevant information on Jira Service Management gathered from around the web. The score for this software has declined over the past month. First approach: Create a ticket in Service Desk for a fault. Copy (and link) the issue to Jira (automate process based on decision in Service Desk). Resolve issue in Jira. Have the initial ticket update in Service Desk based on activity for the linked issue in Jira. Choose Customers from the side panel of the service desk project. Click Add organizations and create one. Go to the organization by clicking on it and click Add customers. Enter the username or email addresses of users to add them to the organization. Whenever a new customer joins the service desk, they get restricted access to the Customer Portal. When you create a service desk for an existing project, JIRA Service Desk uses the workflow, fields, permissions, and issue types you already have set up on the project as a basis for the flow of requests in the service desk. A look at how JIRA projects work in JIRA Service Desk. JIRA Service Desk lets you put the power of JIRA into the hands The pricing for Jira Service Desk starts at $10.00 per one-time payment. Jira Service Desk has 4 different plans: Server (Self-managed) at $10.00. Standard at $20.00 per user per month. Premium at $40.00 per user per month. Data Center (Self-managed) at $13200.00 per year. Jira Service Desk also offers a Free Plan with limited features. .

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